Has come a long way and works like a charm. Can no longer live without!
Piece of Junk
What a piece of junk. Offline access does not work. The browser extension version is invasive and searches the DOM of pages to find places to put the last pass icon to try and "help" you, wasting up to 5 seconds per page on this useless nonsense. There is no way to turn this off. If you don't like it and uninstall the browser extension, the Mac desktop app has even less support than the browser extension. I dropped my paid account like a hot potato when I discovered that offline access did not work, and I've only encoutered more bugs since then.
The user interface of the desktop app is an awful, bug-riddled and quirky interface. It isn't just small problems though, it will discard any changes you've made to records (thus blowing away that new password you just set). It has inconsistent update behavior and weird select behavior. Generating a new password requies at least 10 clicks, some of them on very tiny little icons that don't even make sense. THe whole process is a total mystery. There is no quality assurance or testing being done on this app.
I tried to teach my (60+ y/o) grandparents how to use this, to help them use a password manager and get security smart. LastPass was so awful that they gave up and ended up using a piece of paper and a pencil. Thanks for promoting worse security through bad design.
keeps refusing to upgrade
every time the app store tries to upgrade to 3.25 the computer claims that the app is open and needs to be closed to upgrade. click continue to quit - but nothing happens. the app is not open but the app store refuses to install the upgrade - I have no idea why. if this continues I have to switch to another product. this has been going on for weeks now...
TERRIBLE CUSTOMER SERVICE
For a supposed “security” company, this is the worst customer service I have experienced. I have been simply ignored. I submitted several tickets asking for help with my password and recieved NO response. Not even a “standby we are working on it”. NEVER ignore your clients. I need a ful refund ASAP.
The Mac version is almost garbage
The Mac app crushes half the time and it doesn’t start the other half. The browser extension is much more reliable but the Mac app is a waste of time. Don’t even bother installing it or you’ll get frustrated trying to figure out what’s wrong. Besides, I don't trust an app that crushes all the time, you never know what data is leaked.
Tries to do more than it can
By Al Havemann
Sorry if this is a bit long.
I've used Lastpass for several years as a memo manager and for that its mostly good but now it seems to be driving off a cliff.
The Secure Memos, in my opinion, are about the best part of Lastpass, it’s currently the only part I use anymore because it functions well if you only create memos using the “Generic" Memo type and avoid all the special types of memos that have a lot of fields. That’s because Cut & Past only works at the field level, you can only select a field, not the entire note, a fatal error that makes formatted notes useless. Generic Memos have only Title and Text fields and you can put a lot in the text field making Cut & Paste reasonable, both In & Out.
The “Sites” section might be OK for a few sites but most have now moved to a more complex login process designed to frustrate hackers that Lastpass often can't handle. I tried creating some sites only to find it was unable to cope with most. This is not really the fault of LastPass, it’s just where we are these days. So while I no longer use the sites function, I do make heavy use of the Memos component, it’s currently my Go-To for snippets and even long support memos. I have to be careful here though because LastPass, for whatever silly reason, have decided to “Depreciate”the Wallet app (that’s their description for killing it), even going so far as to remove it from the app store. I'm only able to continue using LastPass because because I’m fortunate that I still have LastPass Wallet installed on my Phone and iPad, it still works perfectly even in IOS 11 and still syncs with the LastPass on-line data and keeps a local copy. Using Wallet I can select and use Local Data when I’ve no Internet access, fortunate for me since a lot of the places where I work at have no phone or data permitted policies and kill both with interference generators. The Wallet app is so important to me that if they [LastPass] decided to kill or abandon it, stop synchronization or do something else to destroy it’s functionality than that’s the end of LastPass for me, the competition will swallow them up..
So, for what I use it for, it still works, for how long, who knows. I do hope the management wakes up soon and has a conversation with it’s user base. The bits and pieces are there to save them, perhaps even guide them to succeed in a direction where no real competation exists. They have the presence, the reputation and the capability of producing a much needed product that currently doesnt exist. There used to be one, it was designed when programmers wrote programs, not simple apps as we have today. The application died with the programmer, a database programmer who knew what was needed and how to do it. It’s been abandoned since 2013 and won’t run on anything after IOS 9, although the Mac, Windows and Linux companion programs are still available and run on all the respective OS versions.
I’d pay real money for an enterprise level, cross platform application with real chops.
It Sounded like a good app, but very buggy
I have been using 1Password for years, and a good friend of mine told me about some features that are included with Lastpass. I installed the program, but cannot say that I was anything but disapointed. Nothing worked as stated. Tried to install in all my browsers, that failed. Tried to use the ability to share a logon with someone, that failed. Tried to login from another device, it stated I was already logged into the site from the same device I was already logged into, even though I HAD already logged off. Had to restart my Mac in order to use the app.
Sorry but very buggy, I will stick with 1Password. Works, and very solidy written, and has not failed me. 0 out of 5 starts….
This could drive me crazy
The UI is not as simple as it should/could be. I sent a request to support on how to import data, they sent back what I already tried. After fumbling around, I somehow did get the data imported but then it came up differently in different interfaces, I.E. Browsers, my IOS Devices, nothing came up on the MAC APP. It was like nothing was syncing correctly or fully. Very frustrating. I don’t think I can use this, I’m way too much of a perfectionist and like to understand what is happening.
Lastpass used to be pretty decent, after being acquired by Log Me In, Not so much
By Wizbang Trainer
Before being acquired by LogMeIn, Lastpass was a pretty decent application with proper support and applications that were secure and relatively reliable. With the LogMeIn merger they have become bogged down in app design instead of focusing on maintaining functionality.
But lets first talk about what LastPass does well. It does have a substantial encryption method that if used property with 2 factor authentication makes it difficult to gain conrol of individual’s information. (Not impossible because stupidity can over-ride the best security setup) As websites have migrated from having user id and password on one screen to being one screen for the user id and another for the password configuring any password program for this type of nuance is challenging but not impossible. Some website that do this have been included in the LastPass design and login with no problem. Others you have to figure out how to get the data filled in as required to get the proper result. Sometimes a website will have 3 fields to complete and these can be easily accommodated by lastpass using a feature to save all fields. Basically it looks at every field on the screen to determine what the values are and saves them. You can then remove the values that aren’t part of what you are entering leaving just the values for the fields you do need to fill-in in order to login. Helpful if you have to select a segment, group, or region. Like some insurance companies may ask for the state the policy was written in in addition to the user id and password. or may ask for another piece of data like a phone number for them to dial and then you enter the 3 digits given over the phone as a 2 factor. They do seem to have done a few structural things to help with stability, but they have also doubled the price of last pass premium. from $12 / yr to now $24 / yr. Which is still a good value IMHO. The number of times I have needed some piece of data that I wouldn’t have had with me but I can login to last pass and get the data. That is very helpful but would not be possible otherwise. Even though Device Manaufacturers have created their own login technologies that work across devices, if you don’t have the device you are out of luck. Lastpass gives you the ability to login with a web browser and 2nd factor (which includes backup one time passwords which I have hidden in case of disaster with my phone) which is what I use on the road. I give them 3 stars up from 2 stars as there is still some consistency issues between the Mac App and the browser extensions working together properly. There is a bit of a learning curve to get them to work together properly. When they do, it’s wonderful, when it’s not working often it’s because a 2nd factor trust has expired and has to be re-established. Unfortunately, even with providing them feedback of how the error has nothing to do with the problem their IT dept (or should I say logmein’s response is "Meh.. not my yob” and case resolved.) That is a inflammatory response, but is very much a standard in the help desk of today. Read from a knowledge base and it’s not solved, meh… is the response. The fruit company does the same thing when I complained about data integrity in the store. but that’s another rant. Bottom Line, Lastpass is a program with no real comparable app. Some are similar, but not equal. Maybe if I haven’t used it for 10 years I would feel differently, but it’s been very steady over the test of time.
Desktop Version Not Good
The mobile version seems to work pretty well, the desktop version and the browser extension are mediocre at best. It takes some figuring out because the system is not very intuitive. I’m using Safari and the Brave browsers. The browser extension vault and the desktop application vault do not match and even when I’ve put the correct website and login information into the program, it’s a crapshoot if it will actually work or not. At this point I would recommend looking at some other applications for desktop, which means both if synching is important to you. I definitely wouldn’t pay for the premium version of this.