Sprint IP Relay

Sprint IP Relay

By Sprint

  • Category: Utilities
  • Release Date: 2012-09-06
  • Current Version: 3.1.0
  • Adult Rating: 4+
  • File Size: 26.44 MB
  • Developer: Sprint
  • Compatibility: Requires iOS 9.0 or later.
Score: 2.5
From 55 Ratings


Sprint® IP Relay for iOS devices is a free app available for people who are Deaf, Hard of Hearing, DeafBlind, or have a speech disability to place relay calls and communicate using text on iOS 9 or higher devices, including iPad devices. This app is available on wireless networks that support iTunes. Connect with a qualified relay operator via Sprint IP Relay. Features include integrated contact list, call history, and access to live customer service. Available only in USA and US territories. International calls will either be blocked or terminated. Registration is required to use this app. If no data plan service selected, casual data charges may apply. Learn more at www.sprintip.com. Although Sprint® IP Relay can be used for emergency calling, such emergency calling may not function the same as traditional 911/E911 services. By using Sprint® IP Relay mobile app for emergency calling you agree that Sprint is not responsible for any damages resulting from errors, defects, malfunctions, interruption or failures in accessing or attempting to access emergency services through Sprint® IP Relay whether caused by the negligence of Sprint or otherwise.



  • Buggy, fix please?

    By Calliope Jaine
    Hi debris, this app is really buggy, can you please fix? It doesn't cooperate well with system accessibility settings, which means that those of us with multiple sensory issues have to struggle. Scrolling is buggy -- incoming text bounces below the bottom of the window. Incoming call window doesn't expand with larger font sizes, which makes incoming calls difficult /impossible to answer. But even if I do manage to hit the right, tiny button, incoming calls don't always answer, anyway. And your system often cuts me off, I'm assuming because I have a slow, rural internet connection. Which means us rural customers need more support, not less. Also, if you could make the browser and app options and interfaces more similar, that would be helpful, especially for those of us with vision difficulties. Thank you for checking into these issues.
  • ZERO Stars!!!

    By Tara Lanning
    I would give it ZERO! The performance gets worse and worse everytime I use it. It takes more than several minutes for my messages to get through. I was never able to complete any important calls. Thanks a lot! Two-thumbs down.
  • Has issues

    By lkpoid
    Whenever I get a call and I select accept call, nothing happens. Also, there’s no way to know someone is calling because it does not vibrate or make a sound to notify you that someone is calling. I’m deaf, but I do not have my eyes on my phone 24/7. Please fix errors with regards to accepting calls and nothing happens and add some kind of notification that vibrates or makes sounds.
  • Not impressed

    By bluestreak426
    Another poor performance App designed by Sprint. It’s sad to say but I would recommend that people avoid until designer does some fine-tuning.
  • Nothing but error

    By Deafgirlnamiko
    I opened app to make a call and a pop up told me “error” and that i needed to upgrade my app to new version. So i upgraded to newest then opened app again only for the pop up to pop up AGAIN saying “error” and telling me to upgrade app. It does this every single time i open app!
  • Buggy; needs sound support.

    By mistajoel
    This is still buggy. When I tried to answer a call from a potential employer, I was unable to type anything and had to end the call. I wish we could have sound alerts. I recently contacted Support and inquired about sound alerts. The Support person said that this app is geared towards deaf people and it doesn’t need sound alerts. That’s patently false. This service is also geared towards mute people; it says so right in the description and on the Web site. I often miss important phone calls because I don’t hear the phone. Deafness is not binary; it is a range. I would appreciate sound support so I can be alerted to incoming calls. I may have to find another provider if this need is not met.
  • Can’t see who called or even answer the calls

    By Amilynne75
    Every time I receive a call I can’t call back nor see who has been calling me. The nbr flashes but for a moment. I loved it in the past. It now I’m not so sure. I’m deaf blind and text relay benefits me greatly. Please fix this. I don’t want to have to use video relay!
  • Apparently you can't forward your number!

    By Matth3ous
    I need this app because I'm losing the use of my voice. I set my phone to forward calls to my relay number. Then I get a text from my grandfather saying he keeps getting an operator that says it's an invalid number. I call customer service and they said that forwarding isn't supposed to work. I'm ditching this for Apple's built in TTY service (if I can get it to work). What's the point of having a relay number if you can't forward your calls to it?! I guess Sprint's relay service is just a shoddy as their cell service!
  • Now a great app!! Thanks!!

    By jstjude
    I originally gave the app a bad grade because there were many bugs. I really needed this service desperately. It was hard to get to the right person but I talked to the app designers via Fcc complaint and I am really grateful for their positive response. They asked me what I needed. (At the time I needed the phone book to be alphabetized so I didn't have to scroll through a 1000 names n numbers.) Then it was crashing when I put in the number. I used it the other day and had a minor problem and I saw they fixed it. I'm really pleased. It's a great app now and so far they are really addressing any thing that presents. Please know app people, I am so very grateful for this app and your working to make it better. I'm super close to giving you 5 stars. (((Hugs))) Keep up the great work!!
  • Needs improvements

    By Kitty2cute
    Would like to see this app updated. Looking to have a better, more obvious notification when I am receiving a call. Also to have a way to read messages left by the caller in the app or sent to email. Update: App still doesn't have a way for people to leave me a message when they call. I've been told the phone doesn't even ring so they can leave a message that would go to my email. It's really important that I get some kind of "voicemail" from calls I miss.