GoToAssist Remote Support

GoToAssist Remote Support

By LogMeIn, Inc.

  • Category: Business
  • Release Date: 2017-06-12
  • Current Version: 2.0.10
  • Adult Rating: 4+
  • File Size: 29.96 MB
  • Developer: LogMeIn, Inc.
  • Compatibility: Requires iOS 8.0 or later.
Score: 2
2
From 25 Ratings

Description

GoToAssist (Remote Support) lets you quickly and easily deliver support to desktops and mobile devices from your iPhone or iPad. Support your customers when and wherever they need help. Features: • Unlimited live support that works seamlessly behind existing firewalls • Screen sharing and remote control of supported devices • Unattended machine access • Intuitive touch and gesture controls • Pinch to zoom • Full keyboard functionality, including special keys (Alt, Ctrl, etc.) • 128-bit AES encryption and end-to-end user authentication • Connects over 3G/4G and Wi-Fi • Free 24/7 support Get started quickly: 1) Download and install the GoToAssist app on your iPhone or iPad. 2) Log in with your GoToAssist account. 3) Tap to create a support session and then send your user an invitation to connect.

Screenshots

Reviews

  • Suitable for mobile remote support

    5
    By HTTP Error 418
    If you’re not at your desk, or don’t have a laptop nearby and need something done right away this will help you out. You’re already paying for this app with your subscription. App support could be stronger and some features are missing however.
  • Awful

    1
    By bgjens
    Every time I open the app it loads forever. I have to force quit it and then sign back in. Every single time, for almost a year now. Come on, get it together.
  • App won’t log in.

    1
    By Dwmpi2001
    App won’t login. Same problem as reported by other users.
  • Login doesn’t work

    1
    By LBBumbleBee
    This app was good two years ago. Now with the last update it redirects to a logmein page that will lock your account even with typing in the correct password. Trying to load unattended computer list is a joke. Most times my phone screen turns off before this list loads. Such a shame gotoassist has gone this far down hill. I have been with them since beta and now I am looking elsewhere. I have over 650 systems on unattended.
  • Can't logon via this app

    1
    By Need original app
    I have tried several times to log into this app with no success. The service itself is great using it from a PC. Please fix the login issue.
  • Going down hill

    1
    By Jarredstanley
    I have been using GoToAssist now for a fee years and the app for over a year. Progressively this app is getting worse. It’s especially problematic opening. Hangs, delays. Each time I’m forced to force quit the app so I can get to the login screen. This issue has been getting worse ever since logmein started popping up. I understand they might be wishing to merge the two products now that the two companies merged but they have made a mess. For $60 per month it’s just not worth it.
  • Needs fixing

    1
    By Matty2420
    I made the mistake of spending $600 on GoToAssist before trying this app. The login screen works 50% of the time and then you have to type in your credentials each time like its 2002. Needs to be fixed!!!
  • Not logmein , now LockYouOut

    1
    By Bokajacb
    New update won't log you in at all!!!!!!!!!!! Roll back!!!!!!!!!!!! Hire a new app engineer!!!!!!!!!!!!!! Or outsource it to any overseas cheap but efficient engineer!!!!!!!!!!!!!!!!!!!!
  • You have ruined this app

    1
    By oheenalu
    Sign in so much harder now. Have to close the application to login now. Takes forever for the sign on screen. Please go back to before. I hate this and making me want to look for a new solution.
  • Buggy on iPhone X

    3
    By Billcd22
    I have to restart the app every time I want to use. It seems to crash at the login screen.

Comments

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